We accept returns or exchanges on all unworn, tagged clothing within 14 days of purchase for a full refund
Online sale returns must be filed through our Return Portal
Returns will be subject to a $7 restocking fee, which will be deducted from your refund or store credit
Follow the steps at the portal to request your return or exchange. Once your return has been created, we will approve or deny the return. If accepted, you will receive a prepaid return shipping label via email and you may drop your package at any USPS location
Once we receive your return and inspect it, we will notify you via email if your return is accepted or declined. This process may take up to 3 business days
If your return is accepted, your refund will be processed and applied to the original method of payment or for store credit accordingly
Refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations
Shoes
Shoes are non-refundable, but may be exchanged or returned for store credit
Shoe returns will only be accepted if they are returned to us in their original box with no damage.Damaged boxes are subject to a $15 repackaging fee
Please ship the shoe box in a separate box or mailer
Final Sale Items
Beauty & wellness products, swimwear, bodysuits, intimates, face masks, bags and accessories are final sale
Dog toys are final sale
All items marked down from their original price are final sale
Gift Cards
Gift cards are non-refundable
Shipping Fees
Shipping costs are non-refundable and will not be included in your refund or store credit
Please note shipping window on pre-orders product listings when you place your order
Shipping Window
Orders are generally shipped within 24-48 hours of order placement
Pre-Orders
Pre-orders cannot be canceled for a refund but we are happy to issue a store credit instead, please emailinfo@sculpthouse.com to request a store credit
Once pre-orders arrive and are packaged and shipped, you will receive an email notification with tracking information
