Matisse Chill Slipper

• We offer FREE shipping on US orders over $100.
• We offer Standard Ground shipping as well as Expedited shipping options for all US orders.
• All shipping rates are calculated at checkout.
• We also ship internationally but international orders are final sale and are not eligible for returns or exchanges.
• We generally ship all orders within 24-48 hours of order placement.
• If you select overnight shipping, please ensure you place your order before 3pm in order for us to ship out same day, otherwise the order may not be able to be shipped by the carrier until the following business day.
• If your order is lost in transit or delivered to the wrong address, we will replace your items. If you items are no longer available, then we will refund your order, as well as any shipping costs. However if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
• HOLIDAY SHIPPING: Please note our shipping time may be longer than usual due to Holiday volume and shipping delays.

Please utilize our Return Portal to start your return or exchange.

HOLIDAY RETURN POLICY

Our extended Holiday Return Window allows returnsor exchanges on all unworn, tagged clothing and shoes purchased from November 9th to beexchanged or returned by January12th.

• Items purchased at full price (clothing & shoes) are eligible for a full refund under our Holiday Return Window.
• Items purchased at 30% (clothing & shoes) may be exchanged or returned for store credit.
• Items purchased at 50%+ (clothing & shoes) will be final sale. No exceptions.

RETURN POLICY

Clothing & Shoes

• We accept returns or exchanges on all full price, unworn, tagged clothing & shoes within 14 days of order fulfillment for a full refund.
• Items marked "Final Sale" will not be eligible for return or exchange. This includes all Esseutesse on sale. 
• Items marked down from their original price will not qualify for a full refund but may be exchanged or returned for store credit.
• Shoes will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee. Please ship the shoe box in a separate box or mailer (do not attach a mailing label to the shoe box and mail this way).
• Returns are subject to an $10 restocking fee, which will be deducted from your refund or store credit.
• Shipping costs are non-refundable and will not be included in your refund or store credit.

RETURN PROCESS

• Once your return or exchange is accepted, you will be emailed a prepaid return shipping label which you can use to drop your package at any USPS location.
• Once we receive your return and inspect it, we will notify you via email if your return is accepted or declined. This process may take up to 3 business days.
• If your return is accepted, your refund will be processed and applied to the original method of payment or store credit.
• Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
• Footwear will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee.