Membership Freeze, Cancelation or Dispute Request Form and Policies

To request a membership cancelation or freeze click here

Freezing Recurring Payments

• Memberships may be frozen a maximum of (2) two times per calendar year for up to 60 days total.
• Requests for the freeze must be filed with at least 5 days notice before the bill date
• Freeze requests that extend beyond 60 days must be accompanied by a doctor’s note explicitly stating that you are unable to work out at SculptHouse for a given time period

Canceling Recurring Memberships

• We offer many different memberships to accommodate varying pricing and commitment options. Please see them listed below for more information on cancellation window requirements.
• Memberships may only be canceled before their contract expiration when accompanied by a doctor’s note or with proof of a move outside of a 20-mile radius to your home studio
• If you choose to cancel your membership before your contract ends you will be responsible for finishing out the signed contract and paying for your current month. No partial-month reimbursements will be issued

 

TERMS AND CONDITIONS

• All class sales and memberships charges are final sale
• Classes are not eligible for transfer, refund or exchange 
• If credit card expires or declines scheduled membership payment, customer is still responsible for contractual payment

 

Looking for packages and other studio policies?   See here!