Return and Boutique Policies

RETURNS AND EXCHANGES

  • We accept returns or exchanges on all unworn, tagged clothing within 14 days of purchase for a full refund.
  • Online sale returns must be filed through our   Return Portal
  • Returns will be subject to a $7 shipping/restocking fee, which will be deducted from your refund or store credit
  • Follow the steps at the portal to request your return or exchange. Once your return has been created, we will approve or deny the return. If accepted, you will receive a prepaid return shipping label via email and you may drop your package at any USPS location
  • Once we receive your return and inspect it, we will notify you via email if your return is accepted or declined. This process may take up to 3 business days
  • If your return is accepted, your refund will be processed and applied to the original method of payment or for store credit 
  • Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations

SHOES

  • Shoes are non-refundable, but may be exchanged or returned for store credit
  • Shoe returns will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee
  • Please ship the shoe box in a separate box or mailer (do not attach a mailing label to the shoe box and mail this way)
  • See below for Pre-Order policies

FINAL SALE ITEMS

  • Beauty & wellness products, swimwear, bodysuits, intimates, face masks, pillow cases, dog toys bags and accessories are final sale
  • All items marked down from their original price are final sale

GIFT CARDS

  • Gift cards are non-refundable

    DAMAGED ITEMS

    • If you received an item that is damaged, please email info@sculpthouse.com with your order number and photos for a customer service representative to address your order
    • We will not be responsible for damages to merchandise once the item has been washed or worn

    SHIPPING FEES

    • Shipping costs are non-refundable and will not be included in your refund or store credit
    • Please note shipping window on pre-orders product listings when you place your order

    SHIPPING WINDOW

    • We generally ship all orders within 24-48 hours of order placement
    • HOLIDAY SHIPPING: Please note our shipping time may be longer than usual due to Holiday volume and shipping delays. Once your item is packaged and shipped, you will receive an email notification with tracking information 

    PRE-ORDERS

    • Pre-orders cannot be canceled for a refund but we are happy to issue a store credit instead
    • Once pre-orders arrive and are packaged and shipped, you will receive an email notification with tracking information 

    QUESTIONS?

    • Please direct all customer service inquiries to Info@sculpthouse.com