Our extended Holiday Return Window allows returns or exchanges on all unworn, tagged clothing and shoes purchased from December 1 to be returned by January 8. 

Early Access BFCM, Black Friday, Small Business Saturday and Cyber Monday Sale:

All items sold between November 1st and November 28, 2023 are final sale. Shoes may be exchanged or returned for store credit only.


  • We accept returns or exchanges on all unworn, tagged clothing within 14 days of order fulfillment for a full refund.
  • Go to our Return Portal to start your return or exchange.
  • Once your return or exchange is accepted, you will be emailed a prepaid return shipping label which you can use to drop your package at any USPS location.
  • Once we receive your return and inspect it, we will notify you via email if your return is accepted or declined. This process may take up to 3 business days.
  • If your return is accepted, your refund will be processed and applied to the original method of payment or store credit.
  • Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
  • Returns are subject to an $10 restocking fee, which will be deducted from your refund or store credit.
  • Shipping costs are non-refundable and will not be included in your refund or store credit.
    • Go to our Return Portal to start your return or exchange. 
    • Shoe returns will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee.
    • Please ship the shoe box in a separate box or mailer (do not attach a mailing label to the shoe box and mail this way).


    • Pre-orders cannot be canceled for a refund but we will be happy to issue a store credit if you happen to change your mind after you place your pre-order. 


      • The following items are final sale and not eligible for returns or exchanges:
          • International Orders
          • Sale items and Mark Downs
          • Gift Cards
          • Accessories
            • Beauty & Wellness Items
            • Candles and Home products
            • Food products and Beverages
            • Swimwear, Bodysuits, and Intimates
            • Fitness equipment
            • Socks
            • Pillow Cases
            • Bags 



          • If you received an item that is damaged, please visit our  Return Portal and select that you received a damaged item - this will prompt you to follow the guides for a solution that works best for you


          • If you received an item that is incorrect, please visit our  Return Portal and select that you have received an incorrect item - this will prompt you to follow the guides for a solution that works best for you - thank you in advance for allowing us to fix this for you!


          Shop Pay purchases are subject to our standard return policy within 14 days of fulfillment.    

          If you have returned your order - partial or full - and you have not paid off all of your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive your return for the total amount of the item(s) being returned.   

          If you have any questions about payments made with Shop Pay please contact their support team.   


          Please direct all customer service inquiries to Info@sculpthouse.com