Frequently Asked Questions

FIRST TIMERS & GENERAL FAQ

How many classes does it take to get “comfortable” with the method?

You will definitely feel more comfortable after your first class, especially if you haven’t spent much time on a modern pilates reformer or curved treadmill. However we believe it really takes about four classes to fully pick up our method. Your first few classes will be an introduction to our machines and getting in your groove. By class three and four things start to really “click” and you’ll be able to push yourself even further.

Should I start on the reformer or the treadmill?

This is totally a personal preference! For your first time, we usually suggest starting on the reformer so you are fresh and can be fully engaged in learning all of the moves. The treadmill is a little more self-explanatory!

When should I get to my first class?

We suggest that you arrive 15 minutes before your first class. This will give us time to show you around the studio and introduce you to our method and machines. Instructors spend about five minutes with first-timer before class to make sure they are set up to have the best experience.

What should I wear to class?

Whatever you feel most comfortable in! We do require grip socks on the modern pilates reformer machine to keep your feet from sliding and to ensure cleanliness. Feel free to bring your own pair or pick some up at the front desk when you arrive. (First timers get half off their first pair.) You’ll also want to have your sneakers for the CardioSculpt class.

What should I bring?

Grip socks, sneakers and water. (We do have bottled water for sale in the studio as well as a water bottle filler station.) We have towels for you to use. We do ask that you not bring your cell phones into class with you, as this can be distracting and dangerous on the machines. If you are expecting an important call, you are welcome to leave your cell phone at the front desk and we can come get you.

Can I take class while pregnant?

We always suggest consulting with your doctor on this one. Typically, we don’t recommend trying a new workout if you’re expecting, however clients who have been regularly attending classes are usually clear to continue doing so. Our instructors are trained to give modifications to clients who are expecting, so please be sure to let them know before class so they can customize your workout.

How old do I have to be to come to SculptHouse?

16 with written or in-person parental consent, and 18 otherwise.

How often should I be taking class for optimal results?

For optimal results we suggest taking class about 2-3 times a week. One of the best things about our method is its efficiency, so a few times a week is really all you need! Our workout is low impact enough for the body to handle coming every day if you want to come more.

What sort of amenities does my home studio have?

Sandy Springs, Nashville and Dallas all have showers stocked with shampoo, conditioner and body wash. Buckhead and Charlotte do not have showers at this time. All studios are equipped with hair dryers and a variety of other grooming products (deodorant, dry shampoo, hair ties, makeup wipes, etc.) 

When is SculptHouse coming to my city?!

Hopefully soon! The best way to stay up-to-date with new location opening is to follow us on social media @sculpthouse.

PURCHASING CLASSES & MEMBERSHIPS

What options do I have for buying classes?

Your first class is always $15! After that you have a few options – individual classes, class packages or memberships. Check out your studio’s Buy a Class page (LINK) for a full list and pricing.

Can I use my classes at any location?

Our classes and memberships currently fall into pricing tiers based on location. Class credits must be at an equal or greater value to use your credits for a different location. If you have a membership and want to book, please email the studio where you want to workout and we will be happy to accommodate you!

Can I freeze my membership?

Yes! You may freeze your membership for up to two months. If you would like to do this, please contact your home studio to arrange.

CANCELLATION & MOVING CLASS

What is your cancellation policy?

Our cancellation policy window is 12 hours before class, meaning if you are signed up for a 6am class you will need to cancel by 6pm the night prior.

Can I move my reservation?

Yes! If you are outside the 12 hour cancellation window and need to move to another class, you can switch one time a day without penalty by calling the studio. For example, if you are stuck late at work and can’t make it to the 5:30pm class, you could call the studio and see if there is room in the 6:30pm. If we can accommodate the swap, you may take class with that day's credit. 

What if I miss a class?

With class packages, if you miss class you will forfeit your credit. With Monthly Memberships you will incur a $25 late-cancel fee.

BOUTIQUE

What is your return policy on boutique merchandise?

Returns and exchanges are accepted within seven days of purchase. Merchandise must be unworn, with tags attached. Shoes are nonrefundable, but may be exchanged or returned for store credit. Beauty & Wellness Products, swimwear and accessories are final sale. Items that are marked on sale are final sale. Gift cards are non-refundable and expire one year from purchase. Returns will be credited to the original method of payment or for store credit.

Do you offer giftcards?

We do! You can purchase gift cards for class packages or boutique merchandise. Giftcards can be purchased in-store or online.

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