Please utilize our Return Portal to start your return or exchange.
RETURN POLICY
Clothing & Shoes
- We accept returns or exchanges on all full price, unworn, tagged clothing & shoes within 14 days of order fulfillment for a full refund.
- Items marked "Final Sale" will not be eligible for return or exchange. This includes all Esseutesse on sale.
- Items marked down from their original price will not qualify for a full refund but may be exchanged or returned for store credit.
- Shoes will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee. Please ship the shoe box in a separate box or mailer (do not attach a mailing label to the shoe box and mail this way).
- Returns are subject to an $10 restocking fee, which will be deducted from your refund or store credit.
- Shipping costs are non-refundable and will not be included in your refund or store credit.
RETURN PROCESS
- Once your return or exchange is accepted, you will be emailed a prepaid return shipping label which you can use to drop your package at any USPS location.
- Once we receive your return and inspect it, we will notify you via email if your return is accepted or declined. This process may take up to 3 business days.
- If your return is accepted, your refund will be processed and applied to the original method of payment or store credit.
- Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
- Footwear will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee.
