Oncept Los Angeles Sneaker

• We offer FREE shipping on US orders over $75.
• We offer Standard Ground shipping as well as Expedited shipping options for all US orders.
• All shipping rates are calculated at checkout.
• We also ship internationally but international orders are final sale and are not eligible for returns or exchanges.
• We generally ship all orders within 24-48 hours of order placement.
• If you select overnight shipping, please ensure you place your order before 3pm in order for us to ship out same day, otherwise the order may not be able to be shipped by the carrier until the following business day.
• If your order is lost in transit or delivered to the wrong address, we will replace your items. If you items are no longer available, then we will refund your order, as well as any shipping costs. However if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
• HOLIDAY SHIPPING: Please note our shipping time may be longer than usual due to Holiday volume and shipping delays.

Please utilize our Return Portal to start your return or exchange.

RETURN POLICY

Clothing & Shoes

• We accept returns or exchanges on all full price, unworn, tagged clothing & shoes within 14 days of order fulfillment for a full refund.
• Items marked down from their original price will not qualify for a full refund but may be exchanged or returned for store credit.
• Items marked "Final Sale" will not be eligible for return or exchange.
• Shoes will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee. Please ship the shoe box in a separate box or mailer (do not attach a mailing label to the shoe box and mail this way).
• Returns are subject to an $10 restocking fee, which will be deducted from your refund or store credit.
• Shipping costs are non-refundable and will not be included in your refund or store credit.

RETURN PROCESS

• Once your return or exchange is accepted, you will be emailed a prepaid return shipping label which you can use to drop your package at any USPS location.
• Once we receive your return and inspect it, we will notify you via email if your return is accepted or declined. This process may take up to 3 business days.
• If your return is accepted, your refund will be processed and applied to the original method of payment or store credit.
• Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
• Footwear will only be accepted if they are returned to us in their original box with no damage. Damaged boxes are subject to a $15 repackaging fee. Please ship the shoe box in a separate box or mailer (do not attach a mailing label to the shoe box and mail this way).

PRE-ORDERS

• Pre-orders cannot be canceled for a refund but we will be happy to issue a store credit if you happen to change your mind after you place your pre-order. 

FINAL SALE ITEMS

• ALL Items marked "Final Sale" are final sale.
• The following items are final sale and not eligible for returns or exchanges:
• International Orders
• Sale items and Mark Downs
• Gift Cards
• Accessories
• Beauty & Wellness Items
• Candles and Home products
• Food products and Beverages
• Swimwear, Bodysuits, and Intimates
• Fitness equipment
• Socks
• Bags 

DAMAGED ITEMS

• If you received an item that is damaged, please visit our  Return Portal and select that you received a damaged item - this will prompt you to follow the guides for a solution that works best for you

RECEIVED THE INCORRECT ITEM?

• If you received an item that is incorrect, please visit our  Return Portal and select that you have received an incorrect item - this will prompt you to follow the guides for a solution that works best for you - thank you in advance for allowing us to fix this for you!

WHAT IF I PAID WITH SHOP PAY?    

Shop Pay purchases are subject to our standard return policy within 14 days of fulfillment.    

If you have returned your order - partial or full - and you have not paid off all of your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive your return for the total amount of the item(s) being returned.   

If you have any questions about payments made with Shop Pay please contact their support team.   

QUESTIONS?

Please direct all customer service inquiries to Info@sculpthouse.com